Test bank for Business Communication 16th edition by Carol Lehman

Description

Test bank for Business Communication 16th edition by Carol Lehman

Table of contents

Part I: COMMUNICATION FOUNDATIONS.
1. Establishing a Framework for Business Communication.
2. Focusing on Interpersonal and Group Communication.
Part II: COMMUNICATION ANALYSIS.
3. Planning Spoken and Written Messages.
4. Preparing Spoken and Written Messages.
Part III: COMMUNICATING THROUGH VOICE, ELECTRONIC AND WRITTEN MESSAGES.
5. Communicating Electronically.
6. Delivering Good- and Neutral-News Messages.
7. Delivering Bad-News Messages.
8. Delivering Persuasive Messages.
Part IV: COMMUNICATION THROUGH REPORTS AND BUSINESS PRESENTATIONS.
9. Understanding the Report Process and Research Methods.
10. Managing Data and Using Graphics.
11. Organizing and Preparing Reports and Proposals.
12. Designing and Delivering Business Presentations.
Part V: COMMUNICATION FOR EMPLOYMENT.
13. Preparing Resumes and Application Messages
14. Interviewing for a Job and Preparing Employment Messages.
Appendix A: Document Format and Layout Guide.
Appendix B: Referencing Styles.
Appendix C: Language Review and Exercises.