Refund and Returns Policy

We hope you enjoy your purchase from the Shop. We are available to help, though, if you need to return a product.

When returning a test bank or solution manual that you purchased from our shop, there are a few things to take into account.

The following situations qualify for a product refund:

  • The test bank hasn’t been delivered or downloaded to you.
  • The file you were given has a serious flaw.
  • In addition to these situations, our store does not accept returns or refunds because of the nature of our products and their cost.

In the following circumstances, you CANNOT ask for a refund:

  • You have previously returned a testbank/Manual Solution from Shop.
  • Request a refund for multiple items.
  • You received a file that is missing a few chapters.

Abuse of Return Policy
For any reason not prohibited by law, including but not limited to abuse of its return policy, reserves the right to reject and refuse to provide refunds to any person.

Within 3 to 5 business days, you’ll receive the refund money in your bank account.

Please email us at with any customer complaints.


1. Within 30 days of the product’s receipt, the Items must be returned. Any inconvenience is deeply regretted. But we are unable to accept returns after 30 days. All items must come with their original packaging, parts, manuals, and paperwork. The shipping costs of the order must be paid for any returns of non-defective or undamaged goods.

2. Among the few exceptions to the rule that items cannot be returned are:

Items Marked “Non-Returnable” (2.1)
2. Individualized Items
Mattress, Wheels & Tires Packages, and Electronics Tool Kits.

3. Prior to being returned, all items require a Return Authorization Number (RA #). By emailing us at, you can get this number.

4. In order for us to properly file a claim with our shipping carrier for any products that were defective or damaged in transit, you must notify us within 48 hours of receiving the item and have the package returned to you or postmarked within five business days of receiving it. Items damaged in transit will be replaced without hesitation by us. But we do ask that you adhere to the directions given above.

5. Customers who reject delivery of an item they ordered are liable for the item’s shipping costs, a 20% restocking fee, and the cost of return shipping.

6. Customers are liable for the shipping fees associated with the order if they provide an incorrect shipping address or are not available to receive a shipment. When additional shipping information is required for delivery, we will do our best to keep track of every order and let customers know.


1. Upon arrival at our processing facility, we inspect every returned item. We will reimburse the full cost of the goods and original shipping fees if your return is due to a defective product.

2. We will deduct the original shipping fees and return shipping fees from your partial refund if you return an item that has been used or has visible wear. Over time, products lose value.

3. After receiving your package back, you can anticipate receiving your refund within a week. Most of the time, you’ll get your refund faster.

4. Please allow 3-5 business days for refunds to show up on your card or PayPal after you submit your request.

5. The original method of payment receives all refunds. We will send you an email with the specifics of your refund as soon as your return has been processed.

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